Crossbar FAQ

The items below will help with any issues using our Club’s website.

Select "Log in" or "Sign Up" from the upper left corner of your screen to access your family portal. This login will be used for any registrations that are made with our program.

Once you sign into your account, you will see your family dashboard.

Players

This tab lists all players & team staff registered to the email account used at login. Click on “View Details” to see the details for each player. The View Details display has three items parents may find helpful:

1. Edit Player: This allows the parent to fix spelling errors in the player’s name and update their birth date if it was entered incorrectly. NOTE these changes ONLY affect the player on the Club website. If the player’s info is incorrect on USA Hockey, then please get in touch with the KAIHA Registrar to have your player’s info updated.
2. Add Parent: This feature allows the registering parent to add another parent’s email address to the player’s record. Note the parent being added will have to verify their email address when they get the email and set up an account (if they have not already set one up).
3. Add Membership: This feature allows a parent to add an updated USA hockey membership to their player’s record.

Profile

This tab allows the parents to update their account by updating their name (fix typos etc), phone #, email address, and password.  

• Note #1: If updating an email, the parent MUST follow the instructions in the verification email to verify the new email. The parent will NOT receive any emails until it is verified.
• Note #2: If a Team Staff member (coach, manager, etc.) notices his/her name is incorrect on the Team Website, this is where the name is fixed/updated.

Once logged in, you will be able to access your Family Calendar. Every player’s schedule (and parent if registered as a Team Staff member) associated with this email address will be shown on the "My Calendar" display. Players must be registered and assigned to a team for their schedule to show up on this display. Also, if you are not the registering parent, you must have the registering parent add your email to the account associated with the child.

iCal

Select the CALENDAR FEED button on the FAMILY CALENDAR display and follow the instructions. 

Trouble Shooting

1. Have you set up a Club website account in your name and email address? See "Login/Sign-Up" above.
2. Are you logged onto the website? See "Login/Sign-Up" above.
3. Is your website account associated with all of the players schedules? The parent who registered each child can add you to the PLAYERS record. See Dashboard-Players - 2) ADD PARENT above.  

How do I see the payment plan details we signed up for?

1. Log on (must be the registering parent) 
2. Select Dashboard (upper left corner) 
3. Select PLAYERS on the left-hand side 
4. Select "View Details" next to your player's name 
5. Scroll down, then under Registration History, select "View Details" 
6. The payments & dates are listed. Note payments are processed automatically on the dates listed, and may take a couple of days before they appear on your credit card account.

How do I change or add a credit card to my child's registration?

Credit/Debit Cards expire or are lost/stolen. Once notified of a failed payment, please update your card immediately. 

Steps to change/add a credit card:

1. Log on
2. Click on the Dashboard (link in upper left-hand corner)
3. Click on the Players tab on the left-hand side of the page
4. Click on View Details next to your child’s name
5. Page down on the Player Info page until you get to “Registration History”
6. Click on View Details next to the Program your child has remaining payments for.
7. Click on the EDIT button next to the card # of the next installment and add another card.
8. Once you have changed/added a new credit/debit card, please notify the KAIHA Registrar/Treasurer so an adjustment to the payment due date and/or amount can be made.

I am the registering parent; how do I add spouses, step-parents, grandparents, etc to my child(ren)'s registration so they can access the Family Calendar?

1. Log on (must be the registering parent) 
2. Select Dashboard (upper left corner)
3. Select PLAYERS on the left-hand side
4. Select "View Details" next to your player's name 
5. Add the top of this display is a Link "+ ADD PARENT." Click on this link.
6. Add the parent's email address and select ADD PARENT.
7. Parents associated with the child can check to see who has been added by following steps 1 thru 6 at any time.

• If the parent already has a Crossbar account, they will be added immediately.
• If the parent does not have a Crossbar account, a verification email will be sent to them. They must click on the link to verify their email and then create an account by supplying their name, selecting a password, and supplying a phone number. The parent will be added once they have created their account.

How do I change my email address or password?

1. Log on to the website using your email address and password.
2. Click on the DASHBOARD link in the upper left hand corner.
3. Click on the PROFILE link on the left hand side
4. Page down past the name & phone numbers field until you get to the password or email sections, update the info, and click on save. 

NOTE: Any new email address will require you to verify it, so watch for the verification email and follow the instructions; otherwise, your account may get stuck in limbo and require help from Crossbar to fix it. 

I can't log on

Please click the SIGN-UP link in the upper left-hand corner and create an account.

Signup says this email already has an account.

Follow the forgot password instructions. If no email to reset the password is received (check your JUNK or SPAM folders 1st!), email the registrar to have Crossbar manually verify or reset your account.

I logged on and clicked on the Family Calendar link, and I don't see my child('s) schedule. 

Ask the registering parent to add you as a Parent on the child('s) registration (see above question).